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Automating public sector processes with Microsoft Power Automate a Copilot

Modernize and streamline your institution’s operations Microsoft tools

Public sector automation is the key to efficiency. Empower your employees to focus on citizen service, not administrative tasks.

In today’s digital age, efficiency is essential for every modern institution. But how much time do your employees spend on repetitive manual tasks? Processing requests, generating reports, transferring data between systems—these are all necessary yet time-consuming activities that hinder innovation and reduce the quality of public services.

Power Automate:
Your digital colleague for process automation

Introducing the combined power of Microsoft Power Automate and Copilot for Microsoft 365. This isn’t just another software solution. It’s a transformative approach to public sector work—one that enables process automation and enhances your team’s analytical capabilities. The result: unprecedented efficiency and more time for what truly matters—serving the public.
  • Simplify workflows without coding: Create automated flows that connect your existing apps and services. Enable document approval automation, synchronize files between SharePoint and data mailboxes, collect data from online forms, and much more.
  • Seamless integration with your systems: With hundreds of connectors available, you can easily integrate tools you already use—from Microsoft 365 (SharePoint, Teams, Outlook) to document management platforms and third-party systems.

Automating Public Sector Processes with
Power Automate and Copilot

Imagine an office where digital systems and agendas operate in sync, automatically—without constant manual input. With Power Automate, that vision becomes reality.
Power Automate – automatizace procesů ve veřejné správě
Power Automate: Your digital colleague for process automation
Imagine an office where digital systems and agendas operate in sync, automatically—without constant manual input. With Power Automate, that vision becomes reality.
  • Simplify workflows without coding: Create automated flows that connect your existing apps and services. Enable document approval automation, synchronize files between SharePoint and data mailboxes, collect data from online forms, and much more.
  • Seamless integration with your systems: With hundreds of connectors available, you can easily integrate tools you already use—from Microsoft 365 (SharePoint, Teams, Outlook) to document management platforms and third-party systems.
Public sector use cases
  • Automated request processing: When a citizen submits a request through an online form, it automatically creates a task in your document management system and notifies the responsible employee via Microsoft Teams.
  • Approval workflows: Digitize and automate the approval of contracts, purchase orders, or internal documents. Every step is tracked and fully transparent.
  • Public procurement management: Track deadlines, automatically notify suppliers, and generate real-time reports on procurement progress.
Microsoft Copilot – využití AI v úřadech a veřejné správě
Microsoft Copilot – Leveraging AI in public administration
Copilot is more than just an assistant. It’s your AI-powered partner, securely embedded into your Microsoft 365 workspace, with full awareness of your organizational context.
  • Instant insights and summaries: Ask natural language questions to retrieve key information. Copilot searches your documents, emails, and data, and delivers clear, concise summaries. For example: “What were the main points from yesterday’s council meeting?” or “Summarize public feedback on this proposal.”
  • Efficient document creation: Need to prepare materials for a meeting, draft a press release, or respond to a citizen inquiry? Just give Copilot the key points, and it will generate a first draft you can easily refine.
  • Data-driven decision-making: Reveal trends and relationships in your data without complex analysis. Copilot helps you better understand citizen needs, project efficiency, and budget expenditures.
Licensing Information for Public Sector Organizations
To use Power Automate and Copilot, the appropriate Microsoft 365 licenses are required. Below is an overview of common licensing models for the public sector that ensure the highest level of security.
  • Basic Microsoft 365 licenses: Most Power Automate features for automating personal and team tasks are already included in standard plans such as Microsoft 365 G3 and G5.
  • Power Automate premium features: For advanced scenarios like Robotic Process Automation (RPA), additional Power Automate Premium licenses are available.
  • Copilot for Microsoft 365: Copilot is offered as an add-on license for Microsoft 365 G3 and G5 plans.
We’re happy to provide a free consultation to help you choose the most suitable licenses for your organization. Contact us at lukas.reha@hyverr.com.
Helping You Maximize Technology Potential
A successful digital transformation requires more than just purchasing licenses—it’s about proper implementation and user adoption. As implementation and training specialists, we help you get the most value out of your Microsoft technology investment.
  • Process analysis and strategy: We help you identify which processes are most suitable for automation and design a deployment strategy for maximum benefit.
  • Implementation and deployment: We handle technical setup, integration with your existing systems, and creation of initial workflows tailored to your institution.
  • Customized training: We prepare and deliver training sessions for your employees—from basic onboarding for everyday users to advanced workshops for key personnel and IT teams.
  • Ongoing support and development: We are available for consultations, troubleshooting, and further development of your automation and AI capabilities.
Is Your Institution Ready for the Future?
Don’t wait for changing demands to outpace your capabilities. Start using tools that enable you to work more efficiently, transparently, and securely - today.


For more information about Copilot , visit the official Microsoft page.

For detailed insights on Power Automate , visit the official Microsoft page.


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